General Questions & Answers
How Does A Booking Work In The Online Store?
The best way to book an order is through our online store to determine availability and pricing and book instantly. This makes it possible to get a quote and place a booking in real time 24 hours a day, 7 days a week!
Pick your desired pickup date and desired return date within the pickup and drop off times available in our system. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.
When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery, we contact you the Sunday before your event date to give you exact delivery times).
Once you're ready to book, click checkout. You will now be asked to pay 25% of your total by credit card online to secure your booking. Once you pay the 25% deposit an email will be sent to you confirming your booking. That's it, you're booked in. A confirmation email will be sent to you. If you have any questions give us a call (306) 500-9626, or if we have any questions about your booking, we will reach out to you.
Pick your desired pickup date and desired return date within the pickup and drop off times available in our system. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.
When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery, we contact you the Sunday before your event date to give you exact delivery times).
Once you're ready to book, click checkout. You will now be asked to pay 25% of your total by credit card online to secure your booking. Once you pay the 25% deposit an email will be sent to you confirming your booking. That's it, you're booked in. A confirmation email will be sent to you. If you have any questions give us a call (306) 500-9626, or if we have any questions about your booking, we will reach out to you.
Can I Modify My Rental Booking?
Adding items to your existing order:
If you wish to add to your order, please email us at contactus@306partyrentals.com with your request and we will get to it the next time we are in the office.
Minor changes:
Are accepted 15 or more days prior to your event only.
Cancellation refunds:
Are not issued for items cancelled with less than 30 days' notice.
Our 25% deposit fee is non-refundable.
If you wish to add to your order, please email us at contactus@306partyrentals.com with your request and we will get to it the next time we are in the office.
Minor changes:
Are accepted 15 or more days prior to your event only.
Cancellation refunds:
Are not issued for items cancelled with less than 30 days' notice.
Our 25% deposit fee is non-refundable.
How Do I Pay?
We accept payment through credit card or visa debit online through our store. Or if you have been quoted by us, we will send a 25% payment request online that also can be paid by credit card or visa debit.
Booking Instantly Online:
When you book online our system will request a 25% (non-refundable deposit to secure the booking).
Payment is due:
Payment is due 7 days prior to your event. At this point, we will authorize the payment from the initial credit card that was used.
A credit card and driver’s license to be kept on file are required for renting any items.
Booking Instantly Online:
When you book online our system will request a 25% (non-refundable deposit to secure the booking).
Payment is due:
Payment is due 7 days prior to your event. At this point, we will authorize the payment from the initial credit card that was used.
A credit card and driver’s license to be kept on file are required for renting any items.
Is there refunds on unused equipment?
No refunds will be issued on unused equipment.
All rental equipment is subject to availability at time of booking.
Rentals officially begin upon customer pick-up or delivery drop-off.
Prices are subject to change without notice.
All rental equipment is subject to availability at time of booking.
Rentals officially begin upon customer pick-up or delivery drop-off.
Prices are subject to change without notice.
Hours Of Operation
Customer pickup and drop off times:
Mon-Fri : 10:00am-1:00pm
Standard deliveries:
1:00pm-5:00pm Mon-Fri
(If you require a custom delivery time please mention during the quoting /booking process and we will be happy to oblige)
We are available by phone Mon-Fri 9:00am-5:00pm
(306) 500-9626
Mon-Fri : 10:00am-1:00pm
Standard deliveries:
1:00pm-5:00pm Mon-Fri
(If you require a custom delivery time please mention during the quoting /booking process and we will be happy to oblige)
We are available by phone Mon-Fri 9:00am-5:00pm
(306) 500-9626
Where are you located?
3530 Millar Ave Unit #720
What are your delivery options?
Delivery rates in Saskatoon (delivery the day before your event and pick up the day after or Monday after your event)
Small Van Delivery $100.00 / Small Van Pickup $100.00
Medium Size Delivery $175.00 / Medium Size Pickup $175.00
Large Size Delivery $300.00 / Large Size Pickup $300.00
Add Exact Time Arrival (PICK YOUR TIME) $175.00 (each trip)
If you require an exact delivery and pickup time, you can add custom times for an additional $175.00 on top of the standard delivery charge. This option is ideal for events where you need items delivered and picked up on the same day or in a public, unmonitored location. For example, a wedding ceremony seating in a public park with a 12:15 pm arrival and a 3:45 pm pickup.
The additional $175.00 is due to the need for precise scheduling. To meet specific deadlines, we must arrange extra staff and delivery vehicles, as our standard deliveries are planned in sequence for efficiency.
Out of Town Km Charge:
Out of town deliveries are an additional $4.00/km on top of the standard fee.
Delivery Upsize:
If we need to up size a delivery vehicle or add staff delivery prices are subject to increase.
Standard delivery fees are based on deliveries made within Saskatoon city limits.
More About Delivery:
Please be advised that delivery is curbside only unless previously arranged with our team via email. If you have specific delivery requirements, please contact us immediately to ensure a smooth delivery process.
Additional Delivery Requirements
If your delivery situation includes any of the following, please reach out to us as soon as possible. We may need to:
Small Van Delivery $100.00 / Small Van Pickup $100.00
Medium Size Delivery $175.00 / Medium Size Pickup $175.00
Large Size Delivery $300.00 / Large Size Pickup $300.00
Add Exact Time Arrival (PICK YOUR TIME) $175.00 (each trip)
If you require an exact delivery and pickup time, you can add custom times for an additional $175.00 on top of the standard delivery charge. This option is ideal for events where you need items delivered and picked up on the same day or in a public, unmonitored location. For example, a wedding ceremony seating in a public park with a 12:15 pm arrival and a 3:45 pm pickup.
The additional $175.00 is due to the need for precise scheduling. To meet specific deadlines, we must arrange extra staff and delivery vehicles, as our standard deliveries are planned in sequence for efficiency.
Out of Town Km Charge:
Out of town deliveries are an additional $4.00/km on top of the standard fee.
Delivery Upsize:
If we need to up size a delivery vehicle or add staff delivery prices are subject to increase.
Standard delivery fees are based on deliveries made within Saskatoon city limits.
More About Delivery:
Please be advised that delivery is curbside only unless previously arranged with our team via email. If you have specific delivery requirements, please contact us immediately to ensure a smooth delivery process.
Additional Delivery Requirements
If your delivery situation includes any of the following, please reach out to us as soon as possible. We may need to:
- Allocate additional staff
- Schedule more time on our route
- Bring extra transport equipment
- No direct drive-up access or sufficient parking available directly in front of the drop-off area.
- Stairs or elevators requiring our team to make multiple trips.
- Over 150 feet of distance between the parked delivery vehicle and the rental drop-off location.
- Entrance fees required to access the delivery area (e.g., parking fees or park fees).
Can I setup my rental tent on my own?
Pop up tents:
Yes, you can pick up these and set them up yourself.
Large pole tents and marquee tents:
Our pole tent and marquee tent rental prices include installation (not delivery) and require that our staff executes the installation to ensure a safe installation.
Yes, you can pick up these and set them up yourself.
Large pole tents and marquee tents:
Our pole tent and marquee tent rental prices include installation (not delivery) and require that our staff executes the installation to ensure a safe installation.
How do I select my delivery drop off and pickup times?
In the calendar the pickup and drop-off times are set for pickups from us only and do not apply for deliveries.
So, if you don't see your requested time available you can select a different time or date close to your requested time to make the booking come through.
When you are filling out the form you can mention the exact times that you want.
Additionally, every order that delivery has been selected for will be contacted to make sure we get all of the details changed exact to your specifications.
So, if you don't see your requested time available you can select a different time or date close to your requested time to make the booking come through.
When you are filling out the form you can mention the exact times that you want.
Additionally, every order that delivery has been selected for will be contacted to make sure we get all of the details changed exact to your specifications.
How long do I get my rentals for?
Most of our rentals are priced for up to 5 days for one price.
So whether your rental is for 5 hours or 5 days it will be for the same price. There are some items that have a daily rental rate and the prices will populate in the cart.
So whether your rental is for 5 hours or 5 days it will be for the same price. There are some items that have a daily rental rate and the prices will populate in the cart.
What is our rental protection plan?
Rental Protection Plan: A 10% damage protection charge will automatically be added to your contract (unless declined before pickup/delivery via email request of decline to contactus@306partyrentals.com).
Damage protection will cover either the first $150.00 of broken or damaged equipment and 50% of any additional damage or breakage.
The remaining 50% will be the customer’s responsibility.
If the damage protection is declined:
The customer is responsible of the full cost of replacement, and/or fixing of the equipment.
The Damage Protection option is not insurance and does not cover the following:
Rental items not returned, theft, damage resulting from vandalism, damage resulting from failure to secure rental items during transport overloading or exceeding the rated capacity of the rental items, damage to motors or other electronic devices caused by artificial current, damages resulting from overturning, any damage due to weather, any damage to third party sub rental items or speciality linens.
If the rental protection plan is declined the client will pay full retail replacement cost of the damaged item(s).
Damage protection will cover either the first $150.00 of broken or damaged equipment and 50% of any additional damage or breakage.
The remaining 50% will be the customer’s responsibility.
If the damage protection is declined:
The customer is responsible of the full cost of replacement, and/or fixing of the equipment.
The Damage Protection option is not insurance and does not cover the following:
Rental items not returned, theft, damage resulting from vandalism, damage resulting from failure to secure rental items during transport overloading or exceeding the rated capacity of the rental items, damage to motors or other electronic devices caused by artificial current, damages resulting from overturning, any damage due to weather, any damage to third party sub rental items or speciality linens.
If the rental protection plan is declined the client will pay full retail replacement cost of the damaged item(s).
Do I need to clean my rentals before return
Yes, rentals need to be wiped before return to avoid additional cleaning charges.
Rentals that are visibly dirty or dusty are subject to a cleaning fee that starts at minimum of $50.00 and additional charges for time and chemicals needed to do any deep cleaning on items that are very dirty.
The payment will be taken off of your credit card that you initially paid with.
However, you do not need to wash our tablecloths as this may set a stain and do more bad than good for the tablecloths.
Rentals that are visibly dirty or dusty are subject to a cleaning fee that starts at minimum of $50.00 and additional charges for time and chemicals needed to do any deep cleaning on items that are very dirty.
The payment will be taken off of your credit card that you initially paid with.
However, you do not need to wash our tablecloths as this may set a stain and do more bad than good for the tablecloths.
How early can we make our reservation?
The earlier the better. Our items are reserved for rental on a first-come, first-serve basis so we recommend booking your items as soon as possible. For large events, we suggest that you book as soon as you have determined your guest list or at least 2-5 months in advance. For smaller events, usually 2-4 weeks before the date of your event. Please note that December and summer months are peak periods and advanced booking is recommended. Early planning ensures product availability.
Do I need to be present to receive a delivery?
It is not required you to be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.
Pole Tents
Are pole tents safe?
Pole Tent Anchoring Details
Yes, for safety, our pole tents are anchored using stakes at every outside pole. Here are the key details:
Yes, for safety, our pole tents are anchored using stakes at every outside pole. Here are the key details:
- Stakes Used: We use steel stakes that are 36" to 42" long.
- Placement: Stakes are driven into the ground exactly 5 feet out from every outer pole location.
- Tools: We utilize sledgehammers and jackhammers to ensure secure placement.
- Variability: The number and size of stakes will vary depending on the tent size and ground density.
Do I need a permit for the tent?
Permit Responsibilities
It is the responsibility of the renter to check with the Building Permit and Fire Departments prior to the installation date to confirm the requirement of permits.
We will assist you in any way possible, but obtaining these clearances remains the responsibility of the renter.
It is the responsibility of the renter to check with the Building Permit and Fire Departments prior to the installation date to confirm the requirement of permits.
We will assist you in any way possible, but obtaining these clearances remains the responsibility of the renter.
Do I have to locate the underground lines? How do I do that?
Underground Line Safety
Yes, we require that you contact Sask 1 Call approximately one week prior to your event to avoid hitting any underground lines or pipes when we install the stakes. Here are the steps:
Yes, we require that you contact Sask 1 Call approximately one week prior to your event to avoid hitting any underground lines or pipes when we install the stakes. Here are the steps:
- Contact Sask 1 Call: Call 1-866-828-4888.
- Free Service: They will locate buried gas, electrical, water, and communication lines at no charge.
- Excluded Lines: They do not locate septic fields, underground sprinkler systems, irrigation lines, or utility lines installed by the homeowner.
- Additional Identification: Ensure these excluded lines are identified by a proper tradesman.
How much additional space is required when installing a tent?
Space Requirements for Tent Installation
We will need an additional 5 feet of free space around the entire perimeter of the tent to install the stakes and properly tension the pole tents.
Example: A 20ft x 20ft pole tent will require a 30ft x 30ft total space for proper installation.
We will need an additional 5 feet of free space around the entire perimeter of the tent to install the stakes and properly tension the pole tents.
Example: A 20ft x 20ft pole tent will require a 30ft x 30ft total space for proper installation.
Can I rent your pole tents and set them up myself?
Tent Setup Policy
No, we do not allow customer setups of our tents. Professional installation is required to ensure a safe setup.
No, we do not allow customer setups of our tents. Professional installation is required to ensure a safe setup.
Can the tent be setup on uneven ground?
Ground Slope Considerations
The ability to set up a tent depends on the unevenness or slope of the ground. Here are some guidelines:
The ability to set up a tent depends on the unevenness or slope of the ground. Here are some guidelines:
- If you can set up a table and comfortably eat a meal, the tent should be able to be installed.
- Try placing a chair around the area where you want to set up the tent and test it out.
Can I BBQ under the tent?
BBQ Policy Under Tents
No, BBQ’ing under the tent is not allowed. The greasy smoke can coat the walls and ceiling, ruining the tent fabric. This damage cannot be cleaned.
If you damage a tent in this manner, you will be responsible for the replacement cost of the damaged fabric.
No, BBQ’ing under the tent is not allowed. The greasy smoke can coat the walls and ceiling, ruining the tent fabric. This damage cannot be cleaned.
If you damage a tent in this manner, you will be responsible for the replacement cost of the damaged fabric.
What happens if the tent gets damaged?
Responsibility for Tent Damages
You are responsible for any damages to the tent caused by vandalism or unruly guests. If the tent will be left up overnight in a public area, we suggest considering overnight security services to protect both the tent and its contents.
If this is the case, we can discuss security options with you.
You are responsible for any damages to the tent caused by vandalism or unruly guests. If the tent will be left up overnight in a public area, we suggest considering overnight security services to protect both the tent and its contents.
If this is the case, we can discuss security options with you.
Popup Tents
Do you setup the Pop Up Tents?
Pop-Up Tent Setup
Setup is not included with the rental of pop-up tents (except for our pop-up tent packages). However, we will gladly set up your rented pop-up tents if you have opted for delivery. The charge for pop-up tent setup is $45 per 10ft section to cover staff labor.
Examples:
Setup is not included with the rental of pop-up tents (except for our pop-up tent packages). However, we will gladly set up your rented pop-up tents if you have opted for delivery. The charge for pop-up tent setup is $45 per 10ft section to cover staff labor.
Examples:
- If you rent a 10x10 pop-up tent, the setup fee is $45.
- If you rent a 10x20 pop-up tent, the setup fee is $90.
Is delivery included with the popup tent rentals?
Pop-Up Tent Delivery
We can deliver your pop-up tent rental; however, this service is not included in the base rental price. The prices listed in the pop-up tent section are based on customer pickup.
We can deliver your pop-up tent rental; however, this service is not included in the base rental price. The prices listed in the pop-up tent section are based on customer pickup.
Are pop up tent weights and walls included in my pop up tent rental?
Pop-Up Tent Pricing and Extras
Our pop-up tent pricing is for the tent only. Every event has different requirements, so we allow you to choose as many or as few extras as you need.
Our pop-up tent pricing is for the tent only. Every event has different requirements, so we allow you to choose as many or as few extras as you need.
- Some customers prefer to double up on tent weights and stakes/ratchets for maximum wind resistance.
- Others may already have tent weights and do not require additional ones.
Popup Tents / Severe Weather Guidelines
Strong Winds
- Do not set up our pop-up canopies in strong winds. The design of pop-up canopies makes them highly susceptible to uplift. Unsecured canopies may blow over, causing potential property damage or injuries.
- Do not let rain pool on the top of your canopy rental. Pooling water can stretch the canopy fabric and the excessive weight may damage the canopy truss bars and brackets.
- Never keep the canopy up when lightning is present. Canopies are not meant for use as a severe weather shelter.
- If your canopy is not rated for snow loads, do not let snow build up on it. Excessive amounts of snow, like pooling rainwater, will stretch the fabric and potentially damage the frame.
- Do not BBQ under our tents. The smoke and grease will stain the tents yellow and destroy them.